📚 帮助中心 📚 Help Center

有问题？这里有答案

Got Questions? We Have Answers

从首次咨询到运营售后，1688.ie 全流程指引。中英双语客服 5×8 在线。

From first consultation to post-launch operations, full guidance for 1688.ie. Bilingual support, 5×8.

🤝 售前咨询 Pre-sales 免费 · 30 分钟 Free · 30 min

如何预约免费咨询？How do I book a free consultation?

  1. 点击页面右上角「免费咨询」按钮
  2. Click the "Free Consult" button in the top-right nav
  3. 通过 WhatsApp / 微信 / 邮件三种方式任选其一
  4. Reach us via WhatsApp / WeChat / Email — your choice
  5. 告知您的行业、当前阶段和大致需求，我们 24h 内回复
  6. Tell us your industry, stage, and rough needs — we reply within 24h
中文客服直接微信沟通最快，英文客服推荐邮件。
For Chinese support WeChat is fastest; for English, email is recommended.

咨询后多久能拿到方案？How long until I receive a proposal?

标准流程是 3 个工作日内出报价单和方案推荐。

Standard turnaround: written proposal and quote within 3 business days.

  1. 第 1 天：30 分钟需求电话或视频沟通
  2. Day 1: 30-min call / video to gather requirements
  3. 第 2 天：内部评估行业和功能需求
  4. Day 2: internal assessment of industry & feature needs
  5. 第 3 天：发送 PDF 报价单 + 推荐档位
  6. Day 3: deliver PDF quote + recommended tier

我的行业适合 1688.ie 吗？Does my industry fit 1688.ie?

我们专注 8 个爱尔兰华人主流行业：

We focus on 8 mainstream Chinese-business industries in Ireland:

  1. 餐饮（堂食 / 外卖 / 中央厨房）
  2. F&B (dine-in / takeaway / central kitchen)
  3. 美甲 · 美发 · SPA
  4. Nail / Hair / SPA
  5. 律师 · 移民 · 会计 · 翻译
  6. Lawyer / Immigration / Accounting / Translation
  7. 超市 · 杂货店 · 进口食品
  8. Supermarket / Grocery / Imported food
  9. 教育培训 · 留学 · 中文学校
  10. Education / Study abroad / Chinese school
  11. 物流 · 货代 · 跨境电商
  12. Logistics / Forwarding / Cross-border e-commerce
不在以上行业不代表不能做，请联系客服评估可行性。
Not on the list? Contact us — we'll assess feasibility for your case.

📐 方案选型 Plan Selection

6 个档位我应该选哪个？Which of the 6 tiers should I pick?

  1. STARTER (€499)：个体户 / 新店，只需要一个像样的官网门面
  2. STARTER (€499): Sole trader / new shop — just need a presentable site
  3. GROWTH (€999)：1–3 家店，需要在线预约或留资
  4. GROWTH (€999): 1–3 shops, need online booking or lead capture
  5. SCALE (€4,999)：开始做电商或会员，需要 CRM
  6. SCALE (€4,999): Starting e-commerce or membership, need CRM
  7. PRO (€14,999)：3+ 家店或团队 5+ 人，需 ERP / 财务对接
  8. PRO (€14,999): 3+ shops or team of 5+, need ERP / finance integration
  9. ENTERPRISE：连锁集团或多业态，需要专属定制
  10. ENTERPRISE: Chain group or multi-format business, need full customization
不确定？看 完整功能对比表，或预约咨询让我们推荐。
Not sure? See the full feature comparison or book a consult.

能从低档位升级到高档位吗？Can I upgrade from a lower tier later?

可以。系统是模块化设计，升级只补差价。

Yes — the system is modular. Upgrading only requires the price difference.

  1. 联系客服说明目标档位
  2. Contact support and specify the target tier
  3. 3 个工作日内出升级方案和补差价金额
  4. Receive upgrade plan + delta cost within 3 business days
  5. 付款后 1–2 周内开通新模块
  6. After payment, new modules go live in 1–2 weeks

套餐里没有的功能能加吗？Can I add features not in any tier?

可以，按 €120/小时 的开发费报价。常见定制需求：

Yes — billed at €120/hour. Common custom requests:

  1. 和现有 POS / ERP 系统对接
  2. Integration with existing POS / ERP systems
  3. 特殊行业流程（如药品追溯、危化品）
  4. Industry-specific flows (e.g. pharmacy tracking, hazardous goods)
  5. 多语言版本（除中英外）
  6. Additional languages beyond Chinese & English

✍️ 合同与付款 Contract & Payment

合同怎么签？需要现场吗？How is the contract signed? In person?

  1. 我们使用 DocuSign 电子合同，全程线上完成
  2. We use DocuSign e-signature — fully online
  3. 合同包含中英双语对照版本
  4. Contracts are bilingual (Chinese + English side-by-side)
  5. 如需爱尔兰本地律师见证，可加 €200 安排
  6. If you need an Irish solicitor witness, add €200

付款方式和节奏？Payment methods and schedule?

标准：50% 首款 + 50% 上线款。支持以下方式：

Standard: 50% deposit + 50% on launch. Supported methods:

  1. 爱尔兰银行转账（SEPA，免手续费）
  2. Irish bank transfer (SEPA, no fees)
  3. Stripe 信用卡（+1.5% 手续费）
  4. Stripe credit card (+1.5% fee)
  5. 微信 / 支付宝（按当日汇率，仅限 €5,000 以下）
  6. WeChat / Alipay (today's FX rate, only under €5,000)
所有价格 ex VAT。爱尔兰 VAT 注册企业可全额抵扣 23%。
All prices ex VAT. Irish VAT-registered businesses get full 23% deduction.

能开 VAT 发票吗？Can you issue a VAT invoice?

可以。我们是爱尔兰注册企业（CRO），收款 5 个工作日内出 VAT 发票。

Yes — we are an Irish-registered company (CRO). VAT invoice issued within 5 business days of payment.

🎨 设计与开发 Design & Development

从签约到上线要多久？From contract to launch — how long?

  1. STARTER：模板站，2 周
  2. STARTER: template site, 2 weeks
  3. GROWTH：定制设计 + 预约系统，3–4 周
  4. GROWTH: custom design + booking, 3–4 weeks
  5. SCALE：电商 + 会员 + CRM，6–8 周
  6. SCALE: e-commerce + membership + CRM, 6–8 weeks
  7. PRO：含 ERP / 财务对接，10–14 周
  8. PRO: with ERP / finance integration, 10–14 weeks
实际进度取决于您提供素材（logo、产品照、文案）的速度。
Actual timeline depends on how fast you supply assets (logo, product photos, copy).

需要我提供哪些素材？What materials do I need to provide?

  1. 公司 logo（如无，可加 €300 由我们设计）
  2. Company logo (or add €300 for us to design one)
  3. 营业执照或 CRO 注册证明
  4. Business license or CRO registration proof
  5. 产品 / 服务列表（Excel 或 Word 都可）
  6. Product / service list (Excel or Word both work)
  7. 商品照片（如无，可加 €80/件 上门拍摄）
  8. Product photos (or add €80/item for on-site photography)
  9. 公司简介、地址、电话、邮箱
  10. Company intro, address, phone, email

设计稿可以改几次？How many design revisions are included?

每个档位包含的修改轮数：

Revision rounds included by tier:

  1. STARTER：2 轮（首页 + 整体配色）
  2. STARTER: 2 rounds (homepage + overall palette)
  3. GROWTH：3 轮
  4. GROWTH: 3 rounds
  5. SCALE 及以上：5 轮 + 关键页面无限微调
  6. SCALE and above: 5 rounds + unlimited tweaks on key pages
超出后按 €100/轮 收费，但实际操作中 95% 项目都在范围内。
Extra rounds: €100 each. In practice 95% of projects stay within scope.

🚀 上线与培训 Launch & Training

上线后我能自己管理后台吗？Can I manage the admin myself after launch?

完全可以。每个档位都包含培训：

Absolutely. Every tier includes training:

  1. STARTER：1 次 1 小时录屏教程
  2. STARTER: one 1-hour recorded tutorial
  3. GROWTH：1 次 2 小时线上培训 + 中文操作手册
  4. GROWTH: one 2-hour live online training + Chinese manual
  5. SCALE 及以上：上门培训 + 1 个月辅导期
  6. SCALE and above: on-site training + 1-month coaching period

域名和 SSL 怎么处理？How are domain and SSL handled?

  1. .ie 或 .com 域名首年由我们免费注册
  2. .ie or .com domain registered free for the first year
  3. SSL 证书自动配置，免费续期（Let's Encrypt）
  4. SSL auto-configured and free-renewing (Let's Encrypt)
  5. 已有域名可直接转移或解析过来
  6. Existing domains can be transferred or pointed to us

已有旧网站，数据能搬过来吗？I have an old site — can data be migrated?

可以。常见迁移内容：商品、订单、会员、文章。

Yes. Commonly migrated: products, orders, members, articles.

  1. 提供旧站后台导出（Excel / CSV / 数据库备份）
  2. Provide an export from the old site (Excel / CSV / DB dump)
  3. 我们做字段映射和数据清洗
  4. We handle field mapping and data cleaning
  5. 数据 1,000 条以内免费，超出按 €0.05/条
  6. Up to 1,000 records free, €0.05 each beyond that

📈 运营推广 Marketing Operations

能做 Google 排名优化吗？Do you provide Google SEO?

基础 SEO 所有档位标配（meta、sitemap、结构化数据）。深度服务：

Basic SEO is included in all tiers (meta, sitemap, structured data). Deeper services:

  1. 关键词研究和竞品分析：€500 一次性
  2. Keyword research & competitor analysis: €500 one-off
  3. 月度 SEO 服务（4 篇博文 + 外链）：€600/月
  4. Monthly SEO (4 blog posts + backlinks): €600/mo
  5. Google Ads 代投：投放预算 + 15% 服务费
  6. Google Ads management: ad budget + 15% service fee

社交媒体内容能代运营吗？Do you offer social media management?

可以。常见组合：

Yes. Common bundles:

  1. Instagram + Facebook 双平台：8 条/月，€450
  2. Instagram + Facebook combo: 8 posts/mo, €450
  3. 微信公众号 + 朋友圈：4 条推文 + 12 条朋友圈，€500
  4. WeChat Official + Moments: 4 articles + 12 moments, €500
  5. 小红书种草：3 篇笔记/月，€350
  6. RED (Xiaohongshu) posts: 3/mo, €350

网站流量数据怎么看？How do I see traffic data?

  1. 所有站点标配 Google Analytics 4 + Search Console
  2. All sites ship with Google Analytics 4 + Search Console
  3. 后台首页有简化版数据看板（日访问、转化、热门页）
  4. Admin home has a simplified dashboard (daily visits, conversions, top pages)
  5. 每月 1 号自动生成 PDF 月报发到您邮箱
  6. PDF monthly report auto-emailed on the 1st of each month

💰 政府补贴 (TOV) Trading Online Voucher (TOV)

TOV 是什么？我能申请多少？What is TOV and how much can I get?

TOV = Trading Online Voucher，爱尔兰政府数字化补贴，最高 €2,500（覆盖 50% 项目费用）。

TOV = Trading Online Voucher, an Irish government digitization grant, up to €2,500 (covers 50% of project cost).

  1. 爱尔兰注册企业（CRO + VAT）
  2. Must be Irish-registered (CRO + VAT)
  3. 年营业额低于 €2M
  4. Annual turnover under €2M
  5. 员工 10 人以下
  6. Fewer than 10 employees
  7. 无现有专业网站（或现网站功能严重受限）
  8. No existing professional website (or severely limited current site)

申请流程是怎样的？你们能帮我申请吗？What's the application process? Can you help?

我们提供完整申请协助，全程不收额外费用。

We provide full application assistance — no extra charge.

  1. 参加 LEO 半天免费在线培训（必须，我们提前预约）
  2. Attend LEO's free half-day online training (required — we book it for you)
  3. 我们出英文报价单 + 项目说明书
  4. We prepare the English quote + project specification
  5. 您提交申请到当地 LEO（Local Enterprise Office）
  6. You submit to your Local Enterprise Office (LEO)
  7. 4–6 周内审批，通过后开始项目
  8. Approval in 4–6 weeks, project begins after
  9. 项目验收后 LEO 直接打款 50% 到您账户
  10. After project sign-off, LEO transfers the 50% directly to you
通过率约 80%，我们至今协助申请的 30+ 案例全部通过。
Approval rate ~80%; all 30+ cases we've supported have been approved.

🧾 账单与售后 Billing & Support

月费里包含什么？What's included in the monthly fee?

  1. 爱尔兰服务器托管 + CDN 加速
  2. Irish server hosting + CDN acceleration
  3. 每日自动备份（保留 30 天）
  4. Daily automated backups (30-day retention)
  5. SSL 证书自动续期
  6. SSL certificate auto-renewal
  7. 系统安全补丁 + 性能监控
  8. Security patches + performance monitoring
  9. 中英双语客服（5×8）
  10. Bilingual support (5×8)

网站打不开怎么办？响应时间？Site is down — what's the response SLA?

  1. 7×24 自动监控，宕机 5 分钟内告警
  2. 7×24 auto-monitoring; alerts within 5 min of downtime
  3. STARTER / GROWTH：工作时间 4 小时响应
  4. STARTER / GROWTH: 4-hour response in business hours
  5. SCALE：7×14 · 4 小时 SLA
  6. SCALE: 7×14 · 4-hour SLA
  7. PRO / ENTERPRISE：4×24 · 1 小时 SLA
  8. PRO / ENTERPRISE: 4×24 · 1-hour SLA

不满意能退款吗？Refund policy if I'm not satisfied?

分阶段政策：

Stage-based policy:

  1. 签约 7 天内：100% 退款
  2. Within 7 days of signing: 100% refund
  3. 设计稿确认前：扣除已发生工时（按 €120/小时），余款全退
  4. Before design sign-off: deduct hours spent (€120/hr), refund the rest
  5. 开发开始后：按工程进度比例结算
  6. After development begins: pro-rata based on progress
  7. 月度服务可随时取消，下月生效
  8. Monthly services can be cancelled anytime, effective next month

没找到答案？

Didn't find your answer?

直接联系我们，30 分钟内回复（工作时间）。

Reach out directly — reply within 30 min during business hours.

联系客服 Contact Support